Who we are
HUMASPHERE is a private family-story archive service operated by KENNEK, LLC. The archive works with or without text messages. SMS is an optional delivery channel for recurring family-story questions, separate from archive access. This policy explains how we handle information when a purchaser gives HUMASPHERE to a recipient and when that recipient chooses to use the optional SMS feature and private archive.
Information we collect
We may collect purchaser account and transaction information; recipient name, mobile number, time zone, invitation and consent status; SMS questions and replies; archive access permissions; support communications; and limited technical, security, delivery, and payment-event records needed to operate and protect the service.
How we use information
We use information to deliver a clearly identified gift invitation; record the recipient’s decision; send optional story questions only after affirmative consent; store replies in the recipient’s private archive; provide authorized archive access; process purchases; answer support requests; prevent fraud and abuse; maintain security; and meet legal and compliance obligations.
SMS consent and mobile information
A recipient may receive one clearly identified gift invitation. The invitation must state that the private family-story archive is available with or without text messages. SMS story prompts are an optional delivery feature, separate from archive access. The recipient may independently and voluntarily reply YES to consent to recurring SMS text messages from HUMASPHERE with optional family-story questions. Consent to SMS is voluntary, is not a condition of purchase or service use, and may be withdrawn at any time by replying STOP. A recipient who declines SMS may still use the archive. No recurring SMS prompts are sent unless the recipient replies YES. The recipient may reply HELP for support. Message and data rates may apply.
We do not sell or rent personal information. Mobile information, SMS opt-in data, and consent are not shared with third parties or affiliates for their marketing or promotional purposes. We may disclose information to service providers that process messaging, hosting, payments, security, or support solely to provide HUMASPHERE, subject to appropriate restrictions; or when required by law, to protect rights and safety, or in connection with a legitimate business transfer.
Private archives and access
Story replies are stored as the recipient sends them. They are not public. Only the archive owner and people the archive owner explicitly authorizes may view them. A gift purchaser does not receive automatic access to the recipient’s replies.
Retention and deletion
We retain information only as long as reasonably necessary to provide the service, preserve the archive at the owner’s direction, meet legal and accounting requirements, resolve disputes, and protect security. An archive owner may request access, correction, export, or deletion by contacting us. Some records may be retained when legally required or necessary to document consent, opt-out, payment, fraud prevention, or security events.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security, so users should avoid sending highly sensitive data by SMS.
Children
HUMASPHERE is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. Contact us if you believe a child’s information was provided improperly.
Your choices and rights
You may opt out of SMS by replying STOP. You may request access, correction, export, or deletion, subject to applicable law and identity verification, by contacting support@humasphere.com.
Changes
We may update this policy as the service or law changes. The updated date above shows the current version. Material changes will be communicated when required.
Contact
KENNEK, LLC
HUMASPHERE Privacy
support@humasphere.com